Kiosk, electronics, solar panel, and paper
70 1/2 x 14 1/2 x 11" (179 x 37 x 28 cm)
City Tickets capitalizes on a common (and somewhat dull) mechanism of urban infrastructure—the kiosks that have replaced parking meters—to open a direct channel of communication between citizens and local authorities. At brightly colored City Tickets kiosks, which also dispense parking permits, people can report problems, suggest improvements, and give general feedback. The kiosks generate short forms, printed as standard-format receipts, that can be then mailed free of charge to the right city department, where they are entered into a public database; the receipts are printed with hyperlocal maps indicating the exact location of a problem and enabling the city to respond more efficiently. Once the reports are listed, citizens can track their progress through the system, including a projected date of completion, online, by phone, or at the original kiosk. Citizen participation is encouraged, and transparency and accountability are increased. With its innovative and affordable repurposing of existing urban infrastructure, City Tickets demonstrates the effective interplay among service, interaction, and design.