Can I change the date of the reservation I made?
Please email [email protected].
Please email [email protected].
We are happy to honor your tickets if you arrive one hour early or late for your reservation. Changing your reservation will be necessary if you plan to visit on a different day.
Our ticketing system can only accommodate one member ticket per transaction. If you are trying to reserve tickets for multiple members at a time—even if they share an account—you will receive an error message. If both members on a single account are planning to visit the Museum together, tickets can be reserved via two separate transactions.
No, you do not need to reserve a ticket for children joining you on your reservation. We have set aside a portion of our ticket allotment for these guests.
You are not required to reserve a ticket for your complimentary guest. We have set aside a portion of our ticket allotment for these guests, and they may join you on your reservation without a separate ticket for themselves.
If you would like to apply for a MoMA NYC membership with your IDNYC, you must do so in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.–5:30 p.m.
Yes! If you’re a practicing artist, you’re eligible for a discounted membership at the Access (Artist rate of $35) or Explore (Artist rate of $100) category. In order to redeem the discount, you must show proof of your active, professional artist practice in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.–5:30 p.m.
If you have previously provided proof of your practice and wish to renew at the artist rate, you may do so online. Visit moma.org/renew and click “Manage your membership” in the top right-hand corner. Enter your last name and member number to log in. When you scroll down, you’ll see a prompt to renew as an “Access - Artist” member or an “Explore - Artist” member.
Yes! If you’re a full-time student, you’re eligible for a discounted membership at the Access (Student rate of $50) or Explore (Student rate of $100) category. In order to redeem the discount, you must show a valid student I.D. in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.–5:30 p.m.
Even if you have previously provided proof of your student status, you must do so again (i.e. show a valid student I.D. in person at the Member Desk) each time you wish to renew at the student rate.
At this time, we do not offer discounted membership rates to seniors.
If your member number is not recognized, please email [email protected] for assistance.
Please log in to your account before starting the renewal process in order for the promo code to be applied successfully. Visit moma.org/renew and click “Manage your membership” in the top right-hand corner. Enter your last name and member number to log in, and you’ll be prompted to renew at your current category or upgrade. Click on the “renew” button on the right-hand side of this prompt to advance to checkout. At the bottom of this page, enter the promo code and select “apply code.” Your cart will be updated to reflect the discounted price.
On your smartphone, visit membership.moma.org and click “Manage your membership” in the top right-hand corner. You will be prompted to log in by entering your last name and member number. Once you have done so, you will see your current membership information, including an image of your digital membership card. From this page, you can follow the prompts to download a copy of your digital membership card directly to your smartphone.
If you have more than one cardholder on your account, both digital membership cards will be available to download from this page.
At this time, the barcode you see on your digital card is not formatted to be printed. Our digital cards are only formatted for Apple’s Wallet app and the Google Pay app. Samsung Pay users: please manually add your card to Samsung Pay. Follow the instructions on the Samsung Pay app.
Memberships at the Access category and above will receive a membership card in the mail. Please allow up to two weeks for it to arrive. If at that time, you still have not received your card, please email [email protected].
If your category is digital-only and you require a physical membership card, please stop by the Member Desk during your next visit to the Museum to request one.
Your member number is located under your name and next to the expiration date on your physical membership card. On a digital membership card, your member number is located in the center of the screen, between your name and expiration date. You can also find your member number in the footer of most emails from MoMA Membership.
To find your expiration date, visit membership.moma.org and click “Manage your membership” in the top right-hand corner. Enter your last name and member number to log in and access your membership information, including expiration date. Your expiration date can also be found on your membership card. Keep in mind that if any extensions have been applied to your membership, the expiration date on your physical membership card may not be accurate.
All members active at the time of our closure received a three-month extension to their membership. During the closure, we rolled out new digital benefits so that members could continue to enjoy their membership and stay connected to the Museum, even while it was not possible to visit in person.
Please email [email protected] to request a replacement card. Cards may take up to two weeks to arrive. You’re also welcome to pick up a new copy of your membership at the Member Desk in the lobby during your next visit.
We regularly send emails to all active members. If you are not receiving emails, you may have unsubscribed. To make sure you are subscribed to our emails, please visit moma.org/newsletters, enter your email address, and select Membership Communications.
If the problem persists, please email [email protected].
Please email [email protected].
Please provide your member number when prompted during the checkout process. For more information, visit the Design Store’s Help Center for troubleshooting tips.
Members at the Access category and above receive a discount, as well as free standard shipping in the contiguous 48 states on orders over $35. If you did not receive these benefits on an eligible order, please visit the Design Store’s Help Center for more information.
Please contact the Design Store’s customer service team for updates on your order.