Can I change the date of the reservation I made?
Please email [email protected].
Can I change the time of my reservation / what if I am late?
We will be happy to honor your tickets at another time on the date of your reservation. Changing your reservation will be necessary if you plan to visit on a different day.
Why did I get an error message when I tried to reserve two member tickets?
Our ticketing system can only accommodate one member ticket per transaction. If you are trying to reserve tickets for multiple members at a time—even if they share an account—you will receive an error message. If both members on a single account are planning to visit the Museum together, tickets can be reserved via two separate transactions.
Do I need a ticket for my child (16 and under)?
No—all children ages 16 and under are able to visit the Museum for free, without reserving tickets in advance.
My membership category permits me to bring a guest—how do I reserve a ticket for them?
You are not required to reserve a ticket for your complimentary guest. They may join you on your reservation without a separate ticket for themselves.
How many guest tickets do I receive as an Access member?
Access members are welcome to reserve up to five guest tickets per visit for $5 each. These can be reserved online at moma.org/tickets or in person at the Member Desk. Please note that guests must be accompanied by the member when visiting the Museum.
I did not receive the email confirmation for my reservation. Can I have it resent to my email address?
Please email [email protected] to have your confirmation email resent.
How can I reserve tickets if I have a membership through my company or am an AAM or ICOM member?
Tickets for affiliate members can be reserved online at moma.org/tickets. Please select “Reserve affiliate tickets” to complete your reservation.
Discounts and other categories
How can I sign up for a membership with my IDNYC?
We offer a free one-year membership when you join using your IDNYC. The MoMA NYC membership includes benefits like $5 guest passes with every visit, exclusive viewing opportunities, access to our Virtual Cinema streaming platform and other digital member events, and discounts at the MoMA Design Store. If you would like to apply for a MoMA NYC membership with your IDNYC, you must do so in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.—5:30 p.m., and Saturdays until 7:00 p.m.
If you redeemed a MoMA NYC membership or paid for a membership less than five years ago (after 2017), you will not be eligible for a free membership with an IDNYC card.
Do you offer discounts to artists?
Yes! If you’re a practicing artist, you’re eligible for a discounted membership at the Access (artist rate of $35) or Explore (artist rate of $100) category. In order to redeem the discount, you must show proof of your active, professional art practice in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.–5:30 p.m., and Saturdays until 7:00 p.m. Proof that you are a practicing artist may include a website, CV, a catalog of your recent exhibitions, or published articles about your artwork.
If you have previously provided proof of your practice and wish to renew at the artist rate, you may do so online. Visit moma.org/renew and click “Manage your membership” in the top right-hand corner. Enter your last name and member number to log in. When you scroll down, you’ll see a prompt to renew as an “Access - Artist” member or an “Explore - Artist” member.
Do you offer discounts to students?
Yes! If you’re a full-time student, you’re eligible for a discounted membership at the Access (Student rate of $50) or Explore (Student rate of $100) category. In order to redeem the discount, you must show a valid student I.D. in person at the Member Desk in the Museum lobby. We’re open seven days a week, 10:30 a.m.–5:30 p.m.
Even if you have previously provided proof of your student status, you must do so again (i.e. show a valid student I.D. in person at the Member Desk) each time you wish to renew at the student rate.
Do you offer discounts to seniors?
At this time, we do not offer discounted membership rates to seniors.
Do you offer discounts to members who live outside of New York?
We do not offer a membership category specifically designed for those living outside of New York. Out of the available membership categories, we recommend the Access membership, which offers digital benefits—including our Virtual Cinema streaming platform, online member events, and discounts at MoMA Design Store—that allow you to stay connected with MoMA, even if you do not live nearby.
What is the best membership category for families?
The best membership category for families is Explore, which offers benefits for two cardholders. Each card admits two people (the holder plus a guest); children ages 16 and under are always able to visit the Museum for free. Explore membership also includes access to in-person and digital family programming.
What is my member ID/number?
Your member number is located under your name and next to the expiration date on your physical membership card. On a digital membership card, your member number is located in the center of the screen, between your name and expiration date. You can also find your member number in the footer of most emails from MoMA Membership.
Why is my member number not recognized when I try to log in?
If your member number is not recognized, please contact us for assistance.
When does my membership expire?
To find your expiration date, visit membership.moma.org and click “Manage your membership” in the top right-hand corner. Enter your last name and member number to log in and access your membership information, including expiration date. Your expiration date can also be found on your membership card. All memberships are active through the last day of the month indicated on your membership card. Keep in mind that if any extensions have been applied to your membership, the expiration date on your physical membership card may not be accurate.
How can I get a new hard copy of my membership card?
Please contact us to request a replacement card. Cards may take up to two weeks to arrive. You’re also welcome to pick up a new copy of your membership at the Member Desk in the lobby during your next visit.
Why don’t I receive emails about my membership?
We regularly send emails to all active members. If you are not receiving emails, you may have unsubscribed. To make sure you are subscribed to our emails, please visit moma.org/newsletters, enter your email address, and select “Membership communications.”
If the problem persists, please contact us.
How do I change my mailing and/or email address on file?
Please contact us.
Why don’t I receive a list of upcoming events and films in the mail?
As part of the Museum’s broader commitment to sustainability, we have reduced our production of printed materials. We no longer send calendars of upcoming events and films in the mail. Upcoming member events are announced at the start of each month in our “Happenings” e-newsletter, and the film schedule can be found online.
Membership renewal assistance
How do I apply a promo code to my membership renewal?
If you receive an offer for a discount on your membership renewal, please log into your account before starting the renewal process in order to apply the promo code successfully. To do this, visit membership.moma.org, click “Manage your membership” in the top right-hand corner, and enter your last name and member number.
Select “Renew” and confirm all information connected to your membership. On the right-hand side, you will see a space labeled “Promo code.” Enter the provided promo code into that space and click on “Apply code+” to apply the discount.
How can I upgrade my membership?
There are two ways to upgrade your membership:
Log in through the “Manage your membership” portal on membership.moma.org, select your desired membership category, and complete the purchase. Your membership will be renewed for an additional year at the rate of the category you selected.
If you do not want to renew for an additional year, you can call us directly at 888-999-8861 and upgrade for the remainder of your current membership by paying the difference between the two membership rates. Please note that this is only possible if there are more than six months remaining before your membership expires.
I want to renew by mailing a check. Where should I send it?
All renewal checks can be sent to the following address:
The Museum of Modern Art
11 West 53rd Street
New York, NY 10019
Please include in the memo ‘Renewal’ and your member number for personal record keeping.
How long does it take for my renewal check to process?
Once you’ve mailed your check, it can take 3-4 weeks for us to receive and process your renewal. If you are subscribed to our emails, you will receive a confirmation email once your membership is renewed.
My membership is enrolled in automatic renewal. How can I update this information?
If you would like to update your membership’s automatic renewal status, please contact us.
Please note that we do not keep any credit card information on file unless you have opted into our auto-renew program. If you would like to update this information, please call us at 888-999-8861.
Digital membership cards
How can I download my digital membership card to my smartphone?
On your smartphone’s web browser, visit membership.moma.org and click “Manage your membership” in the top right-hand corner. You will be prompted to log in by entering your last name and member number. Once you have done so, you will see your current membership information, including a QR code, under which is a link reading “Download your digital member card.” Select this link, then select “Save to phone” and then “Add” to save to your phone’s wallet free of charge.
If you have more than one cardholder on your account, both digital membership cards will be available to download from the “Manage your membership” page. Please be sure to delete any outdated membership cards from your phone’s wallet before adding the updated version.
Can I print out the barcode of my digital membership card and use it for admission?
No—the barcode you see on your digital card is not formatted to be printed. Our digital cards are only formatted for Apple’s Wallet app and the Google Pay app. If you’re a Samsung Pay user, please manually add your card to Samsung Pay by following the instructions on the app.
I don’t have a smartphone; how can I get a hard copy of my membership card?
Members at the Access category and above will automatically receive a membership card in the mail. Please allow up to three weeks for it to arrive. If you have not received your card after three weeks, please contact us.
Some membership categories, including Annual Pass, are digital-only. Physical membership cards are not issued to members in these categories. If your category is digital-only and you require a hard copy of your card, please stop by the Member Desk during your next visit to the Museum to request one.
How do I access Virtual Cinema?
To stream films on Virtual Cinema, please follow these steps:
Visit the MoMA Film Calendar to browse current and upcoming offerings. Films that are currently available to stream are denoted with a “Now streaming” tag.
Select the film you’d like to watch and click through to that film’s corresponding event page. Click the button that says “Log in to watch,” and follow the prompt to enter your last name and member number. Please use your most recent membership information. Please note that the “Log in to watch” button will only be visible during the dates the film is available to stream.
Follow the prompts to continue, then click the button below the film that says “Watch now” to begin streaming.
Before playback begins, a message will indicate how long you have to stream the film. Most films will be available to stream for 24 hours after you begin playback. We recommend watching the film immediately, but you are welcome to come back anytime within that window.
You can also refer to our Virtual Cinema FAQ for more information and troubleshooting assistance.
How do I apply my membership discount online at the MoMA Design Store?
Please provide your member number when prompted during the checkout process. For more information, visit the Design Store’s Help Center for troubleshooting tips.
Why didn’t I receive my discount, free shipping, or gift wrap with my Design Store order?
Members at the Access category and above receive a discount, as well as free standard shipping in the contiguous 48 states on orders over $35. If you did not receive these benefits on an eligible order, please visit the Design Store’s Help Center for more information.
My membership is currently active, but my online account at MoMA Design Store says that it is expired/not recognized. How can I fix this?
Please contact us to confirm your active membership and correct this issue.
How can I get an update on my Design Store order?
Please contact the Design Store’s customer service team for updates on your order.
Giving a gift membership
How/where can I give a gift membership?
Gift memberships can be purchased online at membership.moma.org. Select the membership category you would like to give and click on “Give a gift membership.” You will be prompted to enter the gift recipients contact information. You can then select “Continue to payment” to enter your own contact and payment information to complete your purchase.
Can I include a personalized note with the gift membership?
Yes! After entering the recipient information for your gift, you will be prompted to add an optional gift note. This note will be included in the email notification sent to the gift recipient.
How is the gift recipient notified of their membership?
We will notify the recipient of your gift via email within 24 hours of your purchase. If you would like for them to be notified at a later date, you may schedule gift delivery when prompted during checkout. You can schedule a gift up to one month in advance.
I want to give the gift recipient their membership card. Can you send the physical member card to me directly?
We are not able to send membership cards directly to the gift giver. They will be sent to the gift recipient within 2-3 weeks of the initial email notification.
What if I do not know the recipients email address or mailing address?
The recipients email and mailing address are needed to complete a gift membership purchase, to ensure that we can deliver their gift.
Can the recipient of my gift choose when their membership starts?
We do not offer gift memberships that can be activated at an unspecified later date. All gift memberships must have a specified start date at the time of purchase.
I want to give someone a gift. How can I be sure they aren’t already a MoMA member?
Contact us to check if your prospective gift recipient is already a member. If they are, we can assist you with renewing their membership as a gift.