MoMA

JOBS

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Current Available Positions


Administrative Assistant | Membership and Visitor Services

Creates a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth. Proactively and warmly welcomes guests (staff, staff guests, educators, groups, student center and library users, trustees, VIPs, couriers, messengers) to the Museum’s reception areas. Responds to questions and offers guidance. Maintains visitor log, issues security guest passes, and checks personal identification as per Museum policy. Announces visitors to staff and directs visitors to MoMA offices and departments. Receives, distributes, and signs for incoming/outgoing packages, interoffice mail, express mail (FedEx, UPS, USPS), and courier mail. Maintains delivery and pick-up log. Distributes study center brochures, submission guidelines, volunteer applications, and other written materials upon request. Resolves general inquiries and complaints from guests and members over the phone, on site, via mail, and electronically. Monitors MoMA website and staff directory for visitor queries; forwards visitor inquiries; and uses Internet for related research. Warmly answers calls received on the Museum switchboard and routes calls to appropriate departments and staff members. Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Attends the morning meeting at the beginning of every shift. Reads and absorbs information in daily MoMA MeMO. Creates vouchers and vendor records in PeopleSoft. Creates petty cash reimbursement forms for approval. Obtains petty cash from the cashier’s office and distributes to staff members. Picks up and distributes weekly paychecks from the Payroll department. Assists in maintaining e-time attendance records for staff. Reports to Assistant Director, Membership and Visitor Services.

Requirements: Bachelor’s degree or equivalent. Proficiency with computers/Windows. Exceptional customer service skills. Customer service experience. Passion for the visual arts. Previous museum experience and foreign language skills strongly preferred. Schedule may include one weekend day. Working knowledge of basic accounting rules helpful. Interest in art and the Museum’s mission highly preferred.

Assistant Director | Special Programming and Events

Works with director of Special Events and Affiliate Programs on fundraising efforts for four to five benefits per year and assists in managing the corporate entertaining program and all Museum events. Manages all fundraising for Museum benefit events. Works with in-house production team to manage logistics and budgets for benefits. Cultivates and maintains relationships with current and prospective event sponsors and donors. Liaises with a broad base of Museum staff (curatorial, Development, Finance, Security, Operations) on event-related matters, often acting on behalf of the director of the department. Manages the corporate entertaining program by supervising fiscal year budgets and revenue goals. Assists in coordination of all corporate events and works closely with the Corporate Membership team to ensure all clients and corporate members have a positive experience and continued relationship with the Museum. Manages relationships with approved and recommended vendors and ensures vendors adhere to Museum’s vendor guidelines. Oversees junior staff, in conjunction with the director, and supervises temporary staff (interns, temps, freelance event coordinators). Continually evaluates departmental processes and official contracts and guidelines, including the use of Salesforce and Fashion GPS, MoMA’s Special Events Guidelines, and any other agreements with internal and external parties. Supervises all seating for Museum events, including arranging seating meetings with the board president and tracking all seating from previous events. Writes and executes the mailing of benefit committee letters and thank-you letters associated with benefit events. Manages and oversees lists for various events. Works with Graphic Design team on development of benefit invitations. Reports to Director, Special Events and Affiliate Programs.

Requirements: Bachelor’s degree and at least six years event management experience or equivalent. Proficiency with Microsoft Word, Excel, and Web-based programs. Must be an experienced fundraiser with excellent written and verbal communication skills. Ability to display tact and diplomacy when dealing with all levels of individuals and donors. Ability to effectively prioritize and manage multiple tasks in a demanding environment with great attention to detail. Ability to work individually as well as part of a team. Flexibility to work late hours and some weekends.

Assistant Registrar | Collection Management and Exhibition Registration

Works independently on collection tasks related to acquisitions, gallery changes, and collection care for objects of all mediums. Arranges packing, shipping, and insurance for objects entering the collection, creating detailed records of objects/components, condition reporting, and the ongoing assessment of long-term housing needs. Creates, compiles, and maintains all related documentation, including packing and installation instructions and tracking installation costs/staffing needs for future planning. Reports to Registrar, Collections.

Requirements: Bachelor’s degree or bachelor of fine arts degree, master’s degree preferred, and minimum three years related experience in the field, preferably in an art museum with ambitious exhibitions, acquisitions, and outgoing loan programs, or equivalent. General knowledge of 20th-century art and familiarity with artists’ materials is also required, including facility with time-based media objects. Excellent communication and organizational skills, and meticulous attention to detail essential. Reading knowledge of French and/or another foreign language. Experience with The Museum System.

Assistant Store Manager, Books and Exhibition | Retail Stores

Assists store manager with all aspects of running the store, including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings; and participating in partnership initiatives. Develops and maintains book areas with the goal of increasing sales metrics. Partners with visual and store manager to execute visual strategies for merchandising book areas. Takes a curatorial view in creating book stories and displays with the goal of increasing sales metrics. Partners with store manager and buyers on inventory management to maximize and increase book department sales. Coaches and develops sales team in regard to visual presentation and expectations to optimize sales. Coordinates exhibition training of bookstore staff to increase knowledge and awareness of exhibitions and events at the Museum. Partners with other store management to develop programs and ideas in order to strengthen the stores' connection to the museum. Publishes and distributes monthly newsletter of current/upcoming exhibitions and events at the Museum and the MoMA publications that pertain to them. All assistant store managers are responsible for managing, developing, and training the staff by ensuring a professional and positive presence on sales floor, delivering a knowledgeable, thoughtful, and inspiring customer service experience. Reports to Store Manager.

Requirements: Bachelor’s degree and a minimum of three to five years in a retail bookselling environment, including experience managing staff. Extensive art book knowledge. Strong verbal and written communication skills. Strong organization skills. Superior customer service abilities. Organized and detail-oriented with superb time-management skills. Proactive self-starter who exhibits initiative and leadership. Experience with POS, MS Word, and Excel. Order entry and contact management. Inventory management a plus.

Assistant Store Manager, Operations | Retail Stores

Assists store manager with all aspects of running the store, including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings; and participating in partnership initiatives. Manages, organizes, and maximizes use of stock space and leads the effort to maximize store inventory flow. Communicates with distribution center to ensure accuracy of deliveries. Processes all transfers and receiving. Oversees min/max numbers to ensure optimal inventory levels to support visual presentation and sales expectations. Trains and develops stock team. Initiates mini inventories and makes recommendations to improve results and reduce loss. Partners with store manager to “manage sales” by metrics, providing data accordingly. Partners with store manager to execute annual physical inventory. Oversees min/max numbers to ensure optimal inventory levels based on visual presentation and sales. Reviews and approves all inventory adjustments. Is store contact and liaison between store and museum and outside vendors regarding maintenance, housekeeping, lighting, elevator operation, HVAC, fire safety, supply ordering/control, guard service, security systems, loss preventions, systems POS, and digital operations. Manages supplies and all applicable requisitions to support store sales. All assistant store managers are responsible for managing, developing, and training the staff by ensuring a professional and positive presence on sales floor, delivering a knowledgeable, thoughtful, and inspiring customer service experience. Reports to Store Manager.

Requirements: Bachelor’s degree and a minimum of three to five years in retail operations and stock management. Strong verbal and written communication skills. Strong organization skills. Superior customer service abilities. Organized and detail-oriented with superb time-management skills. Proactive self-starter who exhibits initiative and leadership. Experience with POS, MS Word, and Excel. Order entry and contact management. Inventory management a plus.

Assistant Store Manager, Staff | Retail Stores

Assists store manager with all aspects of running the store, including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings; and participating in partnership initiatives. Coaches, develops, and empowers sales team on customer engagement. Participates in all customer-engagement training and initiatives. Observes sales staff to identify areas of opportunity to maximize strengths. Assists in the recruitment, hiring, and on-boarding of new staff. Initiates consistent employee feedback and organizes staff meetings. Works with store manager to develop programs and ideas for maintaining staff connection to the Museum. Publishes and maintains staff schedules and ensures adequate floor coverage. Oversees time keeping/payroll. Communicates regularly with assistant managers at other stores to maximize staff potential and coordinate planning processes. Assists in the development, implementation, and compliance of all policies and procedures. Ensures all information is consistently communicated to staff. Ensures staff is properly attired (i.e. dress code, lanyard, badge), and adheres to zoning and scheduling. Maintains all customer service and POS manuals. All assistant store managers are responsible for managing, developing, and training the staff by ensuring a professional and positive presence on sales floor, delivering a knowledgeable, thoughtful, and inspiring customer service experience. Reports to Store Manager.

Requirements: Bachelor’s degree and a minimum of three to five years of retail experience and managing a staff. Strong verbal and written communication skills. Strong organization skills. Superior customer service abilities. Organized and detail-oriented with superb time-management skills. Proactive self-starter who exhibits initiative and leadership. Experience with POS, MS Word, and Excel. Order entry and contact management. Inventory management a plus.

Assistant Store Manager, Visual | Retail Stores

Assists store manager with all aspects of running the store, including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings; and participating in partnership initiatives. Partners with creative team to execute visual strategies, establishes visual standards across all locations, and ensures standards are maintained in their home store. Develops and/or maintains fixture displays with the goal of increasing sales, average transaction, and conversion. Coaches and develops sales team in regard to visual presentation and expectations to optimize sales. Serves as in-store lead for all floor/fixture changes. Coordinates all in store setup surrounding special events and promotions. Ensures store windows, fixtures, and all signage are maintained to standard. Maintains merchandise utilized in window presentation. Inventories store props, including fixtures, sign holders, and bins. Collaborates with assistant manager of operations to ensure aesthetic standards (i.e. housekeeping, lighting etc.). All assistant store managers are responsible for managing, developing, and training the staff by ensuring a professional and positive presence on sales floor, delivering a knowledgeable, thoughtful, and inspiring customer service experience. Reports to Store Manager and Creative Director, Retail.

Requirements: Bachelor’s degree and a minimum of three to five years of retail experience and managing a staff. Prior experience in a creative or visual merchandising environment required. Strong verbal and written communication skills. Strong organization skills. Superior customer service abilities. Organized and detail-oriented with superb time-management skills. Proactive self-starter who exhibits initiative and leadership. Experience with POS, MS Word, and Excel. Order entry and contact management. Inventory management a plus.

Curatorial Assistant | Drawings and Prints

Assists the department’s senior curatorial staff in all areas of their responsibilities, including administrative work in the context of curatorial functions such as acquisitions, collections records, bibliographic and biographical records and files, research for exhibitions and publications, departmental committee loans, and general curatorial inquiries. Performs work in relation to care of the collection and expedites arrangements for custodial, registration, and preparation work as required by the curators in the maintenance of the collection in gallery, study, and storage areas. Conducts daily collection gallery inspections and assists with follow-up arrangements in the event of damage, deterioration, etc. Performs duties of exhibitions assistant, including research on subjects such as artists, periods, styles, etc., on specific works, on locations of works, on photograph sources, etc. Assists in arranging loans; catalogue preparation; preparation of checklists including compiling and typing; and coordinating and scheduling work to be done, within the Museum and without, in such areas as conservation, photography, public information, matting and framing, construction, lighting, etc. Assists with the preparation and installation of wall labels. Conducts daily inspection of works on view in temporary exhibitions and assists with necessary follow-up arrangements. Answers inquiries and conducts some gallery tours as necessary for visitors, etc. Researches and catalogs the Museum collection and archives under senior staff supervision and answers related inquiries from the public and scholars. Assists in the operation of departmental study centers. Works with curatorial interns as assigned. Keeps informed of current activity in the area of departmental interests through gallery and museum visits, publications, etc. and conveys observations to the senior staff. Reports to Chief Curator.

Requirements: Master’s degree in art history strongly preferred with a particular expertise/exposure to art from the postwar period through to contemporary. Prior curatorial experience preferred. Superior research and writing skills and fluency in a foreign language preferred. Strong organizational skills and attention to detail. Proficiency with MS Word, Excel, and other standard office procedures and equipment.

Development Assistant | Membership

Assists director of Membership in upholding customer service standards and procedures. Drafts frequent correspondence with members via postal mail and email. Handles escalations from membership phone staff, ensuring that all member communications into office receive timely and relevant responses. Assists director of Membership in identifying and cultivating high-level membership prospects. Creates solicitation letters and packages. Delivers incoming contributions to gift-processing area. Reviews acknowledgements, receipts, and cards for accuracy. Makes adjustments as necessary to Salesforce database. Acts as departmental liaison for Membership information technology requests. Clarifies requirements from Membership staff. Works with IT staff to create timelines, tracks expenses against budget, etc. Tracks overall membership revenue and departmental spending. Works with Finance to adjust membership budget as needed. Processes check vouchers for Membership. Updates membership information in AS400 and Salesforce as necessary. Reports to Director, Membership.

Requirements: Bachelor’s degree and one to two years relevant experience, preferably in a museum environment, or equivalent. Excellent oral and written communication skills. Proficiency in Microsoft Office, particularly Excel. Ability to work independently, set priorities, follow through, and meet deadlines.

Director | Finance

In conjunction with the CFO and manager of Finance, manages a $200 million operating budget and multimillion-dollar capital budget. Prepares annual budget and co-authors regular reports to the Internal Planning Committee, Trustee Finance Committee, and Board of Trustees. Collaborates with the CFO and manager of Finance on financial models, variance analysis, scenario planning, and general strategic and financial questions relating to the Museum’s in-progress $395 million expansion and $50 million renovation project. Updates and manages multi-year financial models to assist in strategic planning. Collaborates with senior Museum management and all departments on a variety of financial matters. Leads quarterly meetings with a subset of departments, lending financial and strategic expertise and helping to review expenditures and revenue goals. Acts as a leader for teaching, training, and helping individual departments understand their financial profile in the context of overall Museum operations. Fosters communication and working relationships across departments in support of the Museum’s mission. Generates and supports special projects and strategic decisions. Using a Museum-wide perspective, creates relevant analyses and financial models in support of various special projects. Works proactively to improve the operating and financial performance of the Museum, rethinking existing strategies, processes, or structures, when necessary. Reports to CFO.

Requirements: Bachelor’s degree, MBA preferred, with a GPA over 3.5 preferred, and a minimum of three to four years professional experience, ideally in banking, equity analysis, or other field providing similar experience. Deep knowledge and proficiency with analytics, writing, and presentation programs required (Excel, Word, PowerPoint, Salesforce, Google Docs/Analytics, Tableau, R, Python). Ability to carry out error-free analysis is a must. Experience in corporate and operational finance. Strong communication skills. Enjoyment of teamwork. Experience with business writing and presentation, especially the ability to break down complex concepts (particularly financial), both verbally and in writing, is extremely helpful. Working knowledge of basic accounting rules helpful. Interest in art and the Museum’s mission highly preferred.

Film Traffic Coordinator | Film Preserve (Hamlin, PA)

This position is located at the Celeste Bartos Preservation Center in Hamlin, PA. Oversees shipping and receiving of archival materials using domestic and international carriers. Inspects, identifies, and tracks incoming and outgoing film and video elements. Conducts handling and shipping of nitrocellulose film stock. Inspects and repairs film prints loaned for archival screenings. Tracks archival loans and communicates with outside venues and users. Reports to Film Collections Manager and Preservation Center Manager.

Requirements: Bachelor’s degree in film preservation and archival practice or equivalent preferred. Basic knowledge of film history and technology. Experience in motion picture film handling and all associated formats. Strong written correspondence skills. Experience with Microsoft Word and databases. Ability to prioritize and manage a complex, deadline-driven work schedule. Ability to lift at least 45 lbs. and retrieve items from shelves using ladders.

Guest Assistant | Visitor Services

Creates a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Processes credit cards and coupons, rings up cash, and issues change. Generates proactive sales efforts throughout the Museum. Proactively and warmly welcomes guests, responds to questions, and offers guidance. Validates admission at points of entry to galleries. Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces. Resolves general complaints from guests and members on site. Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Helps maintain inventory of printed information and marketing materials, and ensures signage is properly placed. Drafts routine correspondence in response to incoming mail and email from members and visitors. Updates membership database and assists with member events and RSVPs as needed. Reports to Lobby Managers.

Requirements: Bachelor's degree or equivalent. Proficiency with computers/Windows. Exceptional customer service skills, customer service experience, and passion for the visual arts. Previous museum experience and foreign language skills strongly preferred. Must be available to work weekends and holiday periods. Must be able to work weekend hours.

Manager, Payroll | Accounting

Drives best practices for payroll operations and reporting, payroll tax reporting, and analysis. Recommends, develops, analyzes, and initiates operating reports, cost control procedures, and time efficiencies without sacrificing quality of product. Responds to departmental and individual requests for information and analysis. Provides leadership and staff training for payroll self-service components of Ultimate payroll system. Directs the Museum’s biweekly and weekly payroll. Coordinates required union payroll reporting, statutory withholdings, and other contractual payments. Controls the Museum’s time-keeping system, and its integration with payroll records and attendance records and reporting. Prepares specialized analysis and reports and performs necessary general ledger reconciliations as required. Reports to Controller.

Requirements: Certified Payroll Professional with a bachelor’s degree, at a minimum, and seven to 10 years professional experience in payroll. Specific knowledge of Ultimate (Ultipro) software and payroll conversions. Demonstrated ability as a communicator and hands-on functional leader with strong supervisory and administrative abilities. Critical thinker with the ability to develop actionable reports necessary to control, record, analyze, summarize, and communicate information. Strong organizational and follow-up skills. Cooperative, team player with the ability to coordinate and communicate with employees at all levels throughout the Museum. Interest in art and the Museum’s mission highly preferred.

Media Conservation Initiative Project Coordinator (grant-funded, fixed-term)| Conservation

Works in close collaboration with the media conservator, Agnes Gund Chief Conservator, other conservators, conservation department manager, MoMA staff, media conservator fellows, and select outside partners, consultants, and advisors throughout the duration of the media conservation initiative. Coordinates communications, scheduling, travel arrangements, and accounting procedures related to the grant project. Acts as general administrative assistant to the media conservator and chief conservator, facilitating written and verbal correspondence related to the media conservation initiative, as needed. Coordinates the participation of the Workshop Planning Committee and Peer Forum partners. Devises and updates project schedule in collaboration with the media conservator and chief conservator. Organizes and executes four media conservation workshops, three peer forums, and related planning meetings. Participates, as assigned, in the editing, preparation, acquisition, and dissemination of research materials related to the program’s Media Conservation Workshops and Peer Forums through a designated website and via social media. Assembles and manages all feedback and evaluation materials from workshops and Peer Forum participants. Maintains budget and financial records for the entire media conservation initiative and writes progress and final reports as assigned. Reports to Media Conservator.

Requirements: Master’s degree or higher; some post-college study of art history preferred. Excellent administrative, organizational, and written/oral communication skills. Strong attention to detail. Experience with the management of budgets. Proficiency in Microsoft Word, Excel, PowerPoint, and other standard office procedures and equipment. Museum database systems experience a plus. Strong interpersonal skills and teamwork. Ability to work independently, meet deadlines, and coordinate projects simultaneously with tact and diplomacy.

This is a multiyear project initiative expected to commence September 2016 and conclude June 2020.

Rights Coordinator | Publications

Researches and clears image rights for digital editions of MoMA publications. Works closely with MoMA curatorial departments and Publications staff, artists and estates, rights agencies, and individual rights holders to clear image rights for digital and print publications. Negotiates permissions rates with rights holders and photo archives. Works closely with Museum editors, the assistant business manager, and the associate publisher to generate and track author and contributor agreements and payments. Helps process text and video permissions requests and licenses short-form content for external academic and commercial use. Organizes and leads quarterly rights and reproductions training sessions for curatorial staff, new hires, and interns. Drafts photo credits for inclusion in digital publications and assists production staff with obtaining new photography. Works closely with the associate publisher to negotiate and place rights for foreign-language editions of MoMA titles. Report to Associate Publisher.

Requirements: Bachelor’s degree and a minimum of two years of experience in publishing, ideally in the visual arts. Experience with clearing text and/or image rights for publications, especially ebooks. Familiarity with the main elements of US copyright law, public domain, and fair-use policy strongly preferred. Strong communication, organizational, and administrative skills. Capacity to think independently and creatively. Ability to balance multiple projects with competing demands and short deadlines. Extensive knowledge of standard MS Office suite software (Word, Excel, PowerPoint). Familiarity with the publication process, including scheduling and production, and hands-on experience with the creation and management of publications contracts for authors and contributors.

Sales Associate (temporary) | Retail Stores, all locations

Answers inquiries and assists customers in making selections. Stocks and restocks sales fixtures. Straightens and dusts merchandise and fixtures. Assists in physical inventories. Opens and closes cash registers and is held accountable for any discrepancies noted by manager. Reports to Store Manager.

Requirements: High school diploma or equivalent. Some sales experience. Excellent customer service skills. An interest in good design, books, art, and architecture. Ability to work afternoon and weekend hours.

Selling Specialist | Retail Stores

Delivers knowledgeable, thoughtful, and inspiring customer service, which plays an integral role in achieving the stores' sales and metrics goals. Partners with management to formulate strategies to ensure optimal product performance to increase sales of respective category. Executes highest level of customer service by responding to inquiries and assisting in making selections. Maintains a professional and positive presence on sales floor. Engages customers with knowledge of the product assortment, with the goal of increasing conversion and average transaction amounts. Assists in the merchandising of fixtures in accordance with standards and ensures optimal stock levels and presentation. Executes daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit, and clean. Partners with store management to assess product performance, provide feedback, coordinate and deliver product training to sales associates, coordinate floor standards and replenishment training, review and analyze sales and margins to identify opportunities, and develop selling strategies. Partners with assistant store manager, operations, to maintain inventory levels and identify discrepancies, and participates in physical inventory. Performs register transactions such as sales, returns, memberships, and email capture.

Requirements: Bachelor’s degree preferred and a minimum of two years retail sales experience or equivalent. Strong verbal and written organizational and communication skills. Ability and desire to deliver a high level of customer service. Knowledge in art, design, and books a plus. Merchandising experience a plus. POS, email, MS Word, and Excel.

Senior Manager, E-Commerce Strategy and Planning | Retail

Manages budgeting and planning process in support of ecommerce growth plans. Thinks strategically to drive new initiatives to increase revenue, gross margin, and profitability with a clear focus on customer experience and onsite optimization. Works closely with creative, merchandising, marketing, and finance teams. Defines and drives new initiatives, including major site releases, omnichannel efforts, and operational improvements, to improve key performance indicators (KPIs) and customer experience. Manages site-testing program. Collaborates with merchandising and marketing areas to plan marketing calendar. Manages call center. Plans, strategizes, and drives business in online marketplaces. Leads the fiscal year budget planning. Manages and tracks expenses. Creates ongoing and ad hoc reporting as needed. Reports to Director of Direct to Consumer, Retail.

Requirements: Bachelor’s degree and a minimum of four years related experience in ecommerce business and operations. Flexible and capable of thriving in a high-energy, fast-paced environment. Knowledgeable about how to drive growth in an ecommerce business. Resourceful, solution-oriented, capable of thinking and working independently, well organized, and attentive to detail. Excellent communications and technical skills. Strong interest in and understanding of MoMA and MoMA Retail. Ability to communicate and collaborate with a wide range of positions and functions, from executives to developers. Inquisitive and curious mindset. Very strong proficiency with Microsoft Office and Web analytics tools. Strong financial acumen and understanding of ecommerce KPIs. Proven record of driving results. Experience with testing, optimization, and ecommerce best practices.

Senior Receptionist | Visitor Services

Provides exceptional customer service skills by warmly greeting all visitors (Museum guests, members, staff, trustees, educators, groups, messengers, study center and library users) to the Museum’s reception areas. Maintains visitor log and carefully registers guests according to security procedures. Announces visitors to staff and directs them to Museum offices. Receives and distributes incoming/outgoing packages, postal and interoffice mail, Federal Express and UPS packages, and deliveries. Maintains delivery logs. Distributes brochures, applications, and other written materials to guests upon request. Answers Museum phone calls with warmth and enthusiasm. Provides general information on admission fees, hours of operation, policies, exhibitions, film schedules, transportation, and directions. Transfers calls to MoMA departments as needed. Maintains Museum’s general email inbox. Replies to general inquiries in a pleasant tone and timely manner, forwards correspondence to departments as needed, and tracks departmental responses. Maintains statistical data and generates regular reports on incoming calls and emails. Assists in coordination of departmental customer service training initiatives, including the daily MoMA MeMO, new hire orientation packets, and information sheets. Reports to Assistant Director, Visitor Services.

Requirements: Bachelor’s degree and one to two years prior customer service experience or equivalent, ideally in a museum or fast-paced environment. Exceptional communication and customer service skills, both face to face and over the phone. Excellent organizational skills and attention to detail. Excellent written skills. Proficiency with Microsoft Office suite.

Site Merchandising Manager, Ecommerce | Retail

Ensures online merchandising strategy aligns with MoMA Retail’s overall merchandising and ecommerce strategies. Drives sales, conversion, and margin and manages merchandising web KPIs (category conversion, average unit retail, units per transaction). Maximizes productivity of traffic driven by marketing with a focus on conversion and basket size/AOV. Partners with Marketing to oversee site editorial/merchandising calendar and coordinates online execution of key seasonal themes and product stories. Optimizes site performance through effective use of site/product analytics, categorization, seasonal collections, on-site search, product recommendations, A/B testing, and other digital merchandising tools. Affects high-quality online product presentation and information specific to category (views, comparisons, etc.) and drives a consistent visual representation of the brand across the website. Develops and implements the home page strategy and determines space allocation across categories based on sales and margin. Partners with buying and online marketing teams to synergize digital campaign messaging, identifying feature products and story opportunities. Gathers and organizes new product information from buyers and assistant buyers. Identifies photography needs and standards and ensures appropriate product photography representation. Performs market analysis and competitive shop and analyzes sales trends to keep abreast of current trends. Works with merchandising and creative teams to plan and implement new product launches, working with key team members to ensure product copy, attributes, and visual assets are correct, complete, and optimized for the online shopping experience. Partners with assistant ecommerce manager and IT to plan, execute, QA test, and launch platform and feature improvements. Reports on daily and weekly merchandising KPIs, identifying trends and opportunities for growth and improvement. Reports to Director, Direct to Consumer.

Requirements: Bachelor’s degree and two to four years previous experience in online merchandising. Deep understanding of how customers shop online. Well organized and detail oriented with proven analytical and planning skills. Exceptional communication and presentation skills. Proven ability to build consensus and work effectively within a cross-departmental team. Well versed in current trends for online retailing and technology. Experience with online analytics tools required (Google Analytics), IBM Websphere experience a plus.

MoMA Jobs application guidelines

If you would like to submit your resume and cover letter for consideration, please choose one of the following options:

By email: jobs@moma.org (most preferred option)
By fax: (212) 333-1107
By mail: The Museum of Modern Art
The Department of Human Resources
11 West 53 Street
New York, NY 10019

If submitting by email, please send us your resume and cover letter as one document in a PDF format.

Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at The Museum of Modern Art.

The Museum of Modern Art is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.