Current Available Positions
Assistant Supervisor, Control Room l Security
Manages access, via Security Access System, to all areas in multiple buildings. Communicates response to emergency situations with internal and external responders. Supervises, deploys, dispatches, and trains security officers. Monitors security and fire system devices and equipment via fire command center. Reports malfunctioning devices to control room supervisor or manager of Technical Systems and Operations. Tracks and distributes equipment to security personnel. Notes all daily activity and equipment distribution in the daily control room log. Tracks and communicates personnel call-offs to gallery supervisors. Frequently interacts with security supervisors and managers, plus internal/external contacts (e.g. Special Events department). Communicates closely with on-duty security supervisors and managers regarding situational awareness of building operations and issues. Communicates clear and concise information via radio, telephone, and e-mail. Collaborates with on-site fire safety director and the fire command center regarding fire system status and pending issues. Ensures required communication and documentation are complete as it relates to daily operations/audits. Maintains the safety and security of confidential information and data. Participates in writing incident reports and documents control room and fire command center procedures. Provides first-level troubleshooting of security system and hardware issues. Reports security system and technical issues to manager of Technical Systems and Operations, or control room supervisor on duty. Resolves minor problems or issues and provides suggestions for improvement. Reports to Manager of Technical Systems and Operations.
Requirements: At least two years experience of control/command room and technical/security system support. At least three to five years experience in the security or law enforcement field. At least one year of report-writing experience. Experience in cultural, educational, or large public-access locations preferred. Demonstrated knowledge of security practices, including emergency response. Experience in utilizing various software applications, including MS Word and Excel and Google search engine. Basic first aid/CPR knowledge and AED certification. Fire Safety Director certification or ability to complete certification. Applied knowledge of fire-life-safety systems, security access and intrusion systems, CCTV, and other related security device. Ability to work a flexible schedule at both Manhattan and Queens locations. If hired, individual must successfully complete a security threat assessment through the Department of Homeland Security.
Carpenter l Exhibition Design and Production
Managed directly by the carpenter shop foreperson, and working as part of a six-person in-house crew (and occasionally with larger crews as needed), is responsible for cooperatively addressing the Museum’s multiple construction and furniture-making needs, including construction, erection, installation, and repair of structures, furnishings, fixtures of wood, plywood, wallboard, aluminum, light-gauge steel, etc., using carpenters hand tools and power tools. Reads and interprets construction documents/sketches for information pertaining to various types of building materials such as lumber and fiberboard. Selects lumber and other materials. Interacts with building occupants at all levels to execute painting assignments with maximum efficiency and quality. Assists in maintaining a well-organized inventory of tools, materials, and supplies as needed for both gallery and building-wide maintenance and construction. Cooperates with the other trades (Carpentry, Electrical, Art Handling and Preparation, Audio Visual) and departments (Conservation, CMER, etc.) to perform on-site work safely and within schedule. Reports to Design and Production Manager.
Requirements: Minimum five years related hands-on museum experience or equivalent. Ability to stand for extended periods of time; exhibit manual dexterity to operate equipment; understand oral and written instructions; lift materials; and bend, stoop, and reach overhead. Ability to organize work and execute specific projects both independently and within the carpentry team as assigned by foreperson or lead carpenter. Knowledge of all building trades. Must be able to demonstrate an exceptional ability using power and hand tools for purposes of rough and finish construction, including cabinet making. Comprehensive knowledge of woodworking, excellent craftsmanship, and the ability to work within a team is critical. Strong problem-solving abilities. A special note: a great deal of work will be done within the Museum’s galleries and public spaces that contain invaluable works of art. The carpenter must be personally careful, vigilant, and aware to ensure that objects and installations are protected as necessary and that the art is never compromised.
Digital Marketing and Analytics Manager | Retail
Uses analytics to help drive revenue producing business units at MoMA with a primary and core focus on the momastore.org retail business. Supports analytics for the Museum’s Department of Marketing. Develops hypotheses and produces actionable key insights. Supports digital marketing and e-commerce efforts and works closely cross-functionally with the E-commerce, Creative, Merchandising, and Finance teams. Analytics: Oversees analytics and insights for the digital marketing team: develops, maintains, and shares a weekly dashboard tracking performance and sharing insights with the MoMA Retail Direct to Consumer team; identifies business opportunities and risks and works with business partners to develop tactics to address and make optimization decisions; reports and shares insights on marketing campaign performance (online and offline), with an eye to understanding return on investment; maintains, supports, and optimizes existing Museum marketing social media and e-mail dashboards; and builds new dashboards as needed in collaboration with Marketing team while providing actionable insights. Direct Marketing: Supports efforts within the MoMA Retail digital marketing channels, including natural search, paid search, e-mail, catalog, social, display, and retargeting; manages MoMA Retail e-mail channel including segmentation, triggered programs, campaigns, reporting, and solutions to increase customer engagement and e-mail revenue; supports external agency relationships for key channels including paid and organic search, display, remarketing, social media, and catalog; and helps develop and support MoMA Retail direct marketing campaigns in an effort to drive traffic and revenue for all digital acquisition channels. Testing and Optimization: Works on the creation and implementation of an onsite testing plan; leads reporting within the Retail group and throughout the organization to ensure that learnings are as impactful as possible. Tracking and Tagging: Ensures all Google Analytics tracking is implemented properly, suggests ways to improve; sets up deeper reporting on critical topics like traffic sources, purchase funnel tracking, and user pathing on-site. Reports to Assistant Director of Marketing for Direct to Consumer Retail (MoMA Retail Marketing) with dotted line reporting to the Director of Digital Initiatives, External Affairs (Museum Marketing).
Requirements: Strong interest in and understanding of MoMA and MoMA Retail. Bachelor’s degree and a minimum four years experience developing insights from multichannel marketing and sales data. Ability to communicate and collaborate with a wide range of positions and functions, from executives to developers. Inquisitive and curious mindset. Familiarity with Google Analytics tagging and implementation and intimate reporting knowledge. Passion for generating insights out of complex data and adept in data crunching in spreadsheets as well as database tools. Proven record of driving value in a data-rich environment. Experience with testing, optimization, and best practices. HTML troubleshooting ability.
Guest Assistant | Visitor Services
Creates a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Processes credit cards and coupons, rings up cash, and issues change. Generates proactive sales efforts throughout the Museum. Proactively and warmly welcomes guests, responds to questions, and offers guidance. Validates admission at points of entry to galleries. Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces. Resolves general complaints from guests and members on site. Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Helps maintain inventory of printed information and marketing materials, and ensures signage is properly placed. Drafts routine correspondence in response to incoming mail and e-mail from members and visitors. Updates membership database and assists with member events and RSVPs as needed. Reports to Lobby Managers.
Requirements: Bachelor's degree or equivalent. Proficiency with computers/Windows. Exceptional customer service skills, customer service experience, and passion for the visual arts. Previous museum experience and foreign language skills strongly preferred. Must be available to work weekends and holiday periods. Must be able to work weekend hours.
Interactive Designer | Digital Media
Works with the Digital Media team, curators, educators, and technical experts to design the digital experience for the Museum’s entire organization—reaching the millions of people who interact with the Museum both on-site and online. The Digital Media department's process is intrinsically collaborative, necessitating a balance between beautiful, efficient designs and the users’ needs, organizational requirements, and technical considerations. Design must incorporate the Museum’s taste, but also feedback from various constituent groups and quantitative data to make the best experiences. Is able to communicate design options, decisions, and strategies across the organization, including to non-designers. Serves as part of an informal design network at MoMA, collaborating with peers in Audio Visual, Advertising and Graphic Design, Interpretation, and the Exhibition Design and Production teams. Provides agility and works closely with developers on fast-evolving, iterative designs. Creates the complete scope of a user experience, from sketches to wireframes, through visual design and final production products. Experiments with new tools and new processes and is actively involved in researching these approaches and techniques. Reports to Director, Digital Media.
Requirements: Bachelor’s or master’s degree in design and three or more years experience, or equivalent. Solid portfolio of diverse projects ranging in scale. Must be a multifaceted designer capable of abstract and conceptual thinking, with expertise in both user experience and visual design, an excellent storyteller and communicator comfortable with crafting copy, and a natural collaborator.
Library Assistant | Library
Pages, shelves, and checks out library materials, and maintains stack areas. Packs and ships materials between libraries. Maintains items, holdings, and patron records in library database. Identifies materials in need of preservation or housing. Works with colleagues to identify and address problems and new situations. Concentrates in one or more of the following functions: Serials—checks in periodical issues; claims missing and late issues; maintains, initiates, and cancels subscriptions; and works with associate librarian to add and maintain bibliographic records. Resource Sharing (Interlibrary Loan)—processes incoming and outgoing requests in OCLC system, coordinates materials between Manhattan and QNS Libraries, handles materials for transport (packing, checkout, mail preparation, unpacking, checking), coordinates with bibliographer regarding purchase vs. loan, and coordinates with NYARC. Cataloging—copy-catalogs using OCLC system and maintains bibliographic and item records. Housing and Labeling—processes materials with labels, property stamps, barcodes and housing. Acquisitions—searches for duplicate materials, copy-catalogs using OCLC Connection, creates call numbers and minimal records for small exhibition catalogs (AEC/GEC), processes exchange requests, and acknowledges gifts.
Requirements: Bachelor’s degree in art history or fine arts with at least one year library- related experience. Familiarity with automated library systems. General familiarity with contemporary or modern art. Reading knowledge of foreign language(s) a plus. Ability to work independently with high level of accuracy. Ability to deal effectively and pleasantly with users of the Library, Museum staff, and Library patrons. Ability to lift 30 pounds and to reach high and low shelves.
Lobby Manager | Visitor Services
Works as part of a lobby management team to support all operational aspects of serving visitors in the Museum's various public spaces. Maintains a welcoming environment in the Museum’s public spaces at all times by fostering a team of guest assistants and guest specialists who are extremely professional, approachable, and engaged with the Museum’s mission. Assists with customer service issues, diffuses situations, and discusses service levels with visitors who make inquiries, comments, and suggestions. Coaches guest assistant staff in excellent forward-facing practices and ensures that high standards are consistently being met. Makes recommendations regarding lobby and lobby office operational improvements and suggests process improvements to streamline procedures and improve the experience of our visitors and lobby staff. Compiles all aspects of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report. Acquires and refreshes knowledge of all lobby equipment and ticketing systems, including minor troubleshooting. Prepares the staff’s schedule for the day and delegates other tasks as needed. Provides general support to fellow lobby managers’ special responsibilities through a variety of tasks, including developing and executing staff enrichment programs, coordinating lobby signage, and managing attendance records. Reports to Assistant Director, Visitor Services.
Requirements: Bachelor’s degree and two to three years customer service experience, ideally in a museum or retail environment, and experience in supervising staff, unit management, and project coordination. Cash handling and operational management experience preferred. Superior interpersonal and customer service skills. Excellent organizational skills. Outstanding verbal and written communication skills. Proficiency with Microsoft programs (Word, Excel). Must be able to work independently, set priorities, and follow and meet deadlines. Fluency in one or more foreign languages a plus. Evening and weekend work required.
Marketing and Communications Manager | Retail
Oversees all offline marketing, from public relations to events, to ultimately drive traffic and sales to the MoMA Store channels. Manages internal coordination among Retail’s business channels to execute campaigns and product launches. Works with the Museum’s Marketing and Communications departments to ensure efforts are aligned. Oversees public relations strategy for MoMA Retail and product launches by liaising with internal stakeholders and PR agency. Serves as the day-to-day contact for the PR agency, assisting with requests for product launch updates, interviews, samples, photos, etc. Executes large-scale press preview events twice a year to debut 200+ new products to over 100 editors each season. Writes press materials as needed. Provides outreach to bloggers and journalists. Leads offline marketing strategy, focusing on the three MoMA Stores in New York. Develops strategy for and executes events for Retail business and individual stores, including partnering with vendors for monthly store events and executing large-scale events for major product launches and campaigns. Has complete responsibility for all aspects of event planning, from event layout to managing RSVPs. Develops strategy and creative execution for print and out-of-home advertisements, working with an external media buying agency. Coordinates creative requests for printed marketing materials, including direct mail postcards, coupons, store signage, Museum signage, event invitations, and more. Sets up promotions for stores and initiatives from other Museum departments as requested. Creates and communicates the daily marketing calendar of offline and online marketing updates, and briefs all Retail staff and other stakeholders on a weekly basis. Leads seasonal planning meetings to ensure all Retail channels are aligned on product updates and promotional plans. Manages offline marketing budget and processes invoices. Reports to Director of Retail Business Development and Stores.
Requirements: Bachelor’s degree and minimum five years relevant experience in a fast-paced retail marketing environment or equivalent. Experience with cultural organizations and design preferred. Experience in developing PR and communications strategies for overall brand and products, and working with editors, whether on the client or agency side. Event planning experience, on-site and off-site. Excellent written and verbal communication skills. Familiarity with social media marketing. Excellent organizational skills, attention to detail, and ability to work on multiple projects simultaneously. Ability to liaise with multiple stakeholders to efficiently route projects for feedback and approval.
Painter | Exhibition Design and Production/Building Operations
Managed directly by the painter foreperson, and working as part of a four-person in-house crew (and occasionally with larger crews as needed), is responsible for cooperatively addressing the Museum’s multiple painting, taping, and repair needs, including painting of galleries and art display fixtures, as well as offices, public spaces, and all auxiliary spaces on Museum premises. Under the supervision of the painter foreperson, must be able to work with the staff of the Exhibition Design and Production and Building Operations departments on multiple projects within tight schedules. Interacts with building occupants at all levels of management to execute painting assignments with maximum efficiency and quality. Assists the foreperson in maintaining a well-organized inventory of all Museum supplies as needed for both gallery and building maintenance. Cooperates with the other trades (Carpentry, Electrical, Art Handling and Preparation, Audio Visual) to perform on-site work safely and within schedule. Reports to Design and Production Manager.
Requirements: Two to five years professional experience as a painter within the building trades. Working knowledge of all accepted building trades methods of commercial paint application, including knowledge of all standard materials. Ability to prep and prime walls with standard joint compound and various fillers and sealers. Some knowledge of industrial spray painting. Ability to prepare and paint surface of walls, platforms, ceilings, and furniture; and mix material used as paints, stains, varnishes, enamels, and lacquers. Experience making minor plastering repairs to walls and ceilings using brushes, spray guns, and paint rollers as required. Ability to remove old paint or rust using lye bath, sanding machine, or other methods, and to clean tools and equipment after use. Ability to operate lifts required to perform painting tasks. Considerable knowledge of the hazards and safety precautions of the work. Demonstrated ability to climb ladders and work in confined spaces above and below ground. Ability to stand for extended periods of time; exhibit manual dexterity to operate equipment; understand oral and written instructions; lift materials; and bend, stoop, and reach overhead. A special note: A great deal of work will be done within the Museum’s galleries, spaces that contain invaluable works of art. The painter must be personally careful, vigilant and aware to ensure that surfaces are protected and that the art is never compromised.
Senior Group Services Assistant | Visitor Services
Assists with the coordination of all Group Services activities with various departments and staff. Assists Group Services manager in the sales and marketing of group packages. Helps to identify audiences through tour organizers and community and cultural groups. Checks in groups at various locations, greets and serves as liaison with group leaders, and ensures all details regarding visits are handled efficiently. Assists in scheduling lecturers and educators, and occasionally assists with screening and interviewing lecturers and scheduling their payments. Issues requests for security guards and operational needs for all groups when applicable, and follows up with various departments regarding special arrangements. Assists in training Group Services staff members in departmental tasks, including all aspects of the group visit from initial contact through the Museum visit and departure. Answers Group Services telephone lines for general information and confirmation. Checks messages (voice, e-mail, fax) and follows up accordingly. Makes group visit reservations, inputs information into the computer using Group Services computer software, prints out confirmation letters, and sends all group correspondence. Follows up with group leaders regarding payment information, refunds, late payments, and other related issues. Reports to Group Services Manager.
Requirements: Bachelor’s degree or equivalent. Prior office experience and/or customer service experience preferred. Strong sales background. Excellent organizational skills. Exceptional verbal and written communication required.
MoMA Jobs application guidelines
If you would like to submit your resume and cover letter for consideration, please choose one of the following options:
By e-mail: firstname.lastname@example.org (most preferred option)
By fax: (212) 333-1107
By mail: The Museum of Modern Art
The Department of Human Resources
11 West 53 Street
New York, NY 10019
If submitting by email, please send us your resume and cover letter as one document in a PDF format.
Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at The Museum of Modern Art.
The Museum of Modern Art is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.
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