Current Available Positions
Assistant Creative Director | Retail
This position oversees visual, graphic, and digital design and imagery for all of MoMA's retail activities. Specific responsibilities are listed below. Strategy/Planning/Budget/Management: Works with merchandising team to understand upcoming product assortment and develop visual concepts for upcoming seasons. Develops visual strategy for online, stores, and media that accentuates MoMA Design Store's key value to consumers, and the innovative products it carries. Creates the Annual Visuals Installations Plan for the stores (along with visual manager) and shepherds through the approval. Creates e-mail/Web/digital media visual plan to drive users to and convert users on site. Develops and oversees the visual and digital design budgets for the Retail division. Syncs with Museum design team to align brand visual standards and collaborates on projects that span the two groups. Visual: Directs the overall creative/brand from store visual merchandising to packaging product development and advertising. Oversees the development, design, and production of visual store presentations, fixtures, and signs. Directs the visual presentation of the wholesale trade show booth and catalog and approves the visual designs of the MoMA Store in Tokyo. Graphic and Digital Design: Designs and/or directs the development of graphic design materials, including ads, special signage, posters, brochures and Retail collateral, and merchandising projects. Oversees the visual/graphic development and production of MoMA retail catalogs. Works with product developers and buyers to meet their product development needs (i.e., packaging and research and development). Directs the design and development of exhibition-related products. Supervises and/or designs in-store packaging (i.e., wrap and shopping bags). Oversees the digital design of the MoMA Stores' websites in New York, Japan, and Korea. Additional Responsibilities: Leads the Visuals Touch Base meetings with the assistant visual managers of each store on a bi-weekly basis. Supervises the maintenance workload for each store. Oversees the digital design manager, visual design manager, image production manager, and the print production manager, as well as third-party vendors as needed. Reports to Director of Marketing, MoMA Retail, with dotted-line report to Senior Creative Director, Graphic Design and Advertising.
Requirements: BFA in graphic design/communication arts/visual presentation and exhibition design preferred. Interests or minors in photography, architecture, or interior design a plus. A minimum of eight years demonstrated experience developing compelling visual concepts that touch retail consumers. Direct experience as a partner in developing and shaping brand strategy. Proven excellence in graphic print, online, in-store and outdoor, and packaging. Proficiency in interior design or merchandising a strong plus. Proven management of a small creative department. Expert knowledge of Adobe lnDesign, Illustrator, Photoshop, and Microsoft Office applications. Good sense of style and color.
Assistant Director, Exhibition Programs and Gallery Initiatives | Education
Develops and implements MoMA’s exhibition-related public programs, including in-gallery programs (Gallery Sessions, artist talks, Agora), and develops and implements programs in the MoMA Studio and learning lounges, in collaboration with other Education staff. Develops and actively researches contemporary art and innovative trends in museum education and informal learning and studies, researches MoMA’s collection and exhibitions, and is actively engaged in finding ways to integrate these into the Museum’s educational offerings for adults. Works on selected collaborative projects with a variety of other organizations. Helps coordinate the hiring of Museum educators for Gallery Sessions and oversees their evaluation. Reports to Director, Adult and Academic Programs
Requirements: Master’s degree or master’s of fine arts degree and a minimum eight years experience in the museum education field or equivalent. At least five years experience with adult education and public programs. In-depth knowledge of contemporary art. Supervisory experience. Experience working with modern and contemporary art curators in developing public programming strongly preferred. High level of judgment and accountability. Must be available to work some evenings and weekends to supervise and implement exhibition-related public programs, workshops, other lectures, and MoMA Studio events.
Assistant Supervisor, Control Room | Security
Manages access, via Security Access System, to all areas in multiple buildings. Communicates response to emergency situations with internal and external responders. Supervises, deploys, dispatches, and trains security officers. Monitors security and fire system devices and equipment via fire command center. Reports malfunctioning devices to control room supervisor or manager of Technical Systems and Operations. Tracks and distributes equipment to security personnel. Notes all daily activity and equipment distribution in the daily control room log. Tracks and communicates personnel call-offs to gallery supervisors. Frequently interacts with security supervisors and managers, plus internal/external contacts (e.g. Special Events department). Communicates closely with on-duty security supervisors and managers regarding situational awareness of building operations and issues. Communicates clear and concise information via radio, telephone, and e-mail. Collaborates with on-site fire safety director and the fire command center regarding fire system status and pending issues. Ensures required communication and documentation are complete as it relates to daily operations/audits. Maintains the safety and security of confidential information and data. Participates in writing incident reports and documents control room and fire command center procedures. Provides first-level troubleshooting of security system and hardware issues. Reports security system and technical issues to manager of Technical Systems and Operations, or control room supervisor on duty. Resolves minor problems or issues and provides suggestions for improvement.
Requirements: At least two years experience of control/command room and technical/security system support. At least three to five years experience in the security or law enforcement field. At least one year of report-writing experience. Experience in cultural, educational, or large public-access locations preferred. Demonstrated knowledge of security practices, including emergency response. Experience in utilizing various software applications, including MS Word and Excel and Google search engine. Basic first aid/CPR knowledge and AED certification. Fire Safety Director certification or ability to complete certification. Applied knowledge of fire-life-safety systems, security access and intrusion systems, CCTV, and other related security devices. If hired, individual must successfully complete a security threat assessment through the Department of Homeland Security. This position is for the early morning shift (11:00 p.m.–7:00 a.m.) at both Manhattan and Queens locations.
Assistant to Senior Deputy Director | External Affairs
Serves as general assistant to the senior deputy director. Corresponds with and acts as a liaison with trustees, Museum staff, and the public on behalf of the senior deputy director. Assists and acts in a confidential capacity to the senior deputy director as it pertains to current and future programming, strategies, and budgets. Maintains senior deputy director’s calendar, scheduling and coordinating departmental meetings and events, preparing and distributing agendas and minutes, and following up on action items. Assists in the preparation and writing of formal correspondence, acknowledgements, presentations, proposals, departmental reports, and other documents. Prepares the departmental administrative budget, including preparation of financial reports, overseeing expenditures, and maintaining associated financial records and files. Implements department-wide administrative policies. Attends meetings and special events as required. Performs a variety of clerical duties: makes travel arrangements, maintains trustee files, and handles records management for office. Reports to Senior Deputy Director, External Affairs.
Requirements: Bachelor's degree and at least three years relevant experience or equivalent. Excellent written and verbal communication skills. Excellent organization skills and keen attention to detail. Strong computer skills, including Microsoft Office Suite (especially PowerPoint, Word, and Excel), Gmail, and facility with Internet research. Ability to work independently, meet deadlines, and coordinate multiple projects simultaneously with tact and diplomacy. Knowledge of and interest in contemporary and modern art. Foreign languages a plus.
Associate Director | Security
Reporting to the director of Security, the position assists in providing leadership and direct management of approximately 130 security staff, including 15 security supervisors and 124 officers. Applies coaching, staff development, strategic planning, and emergency response experience to enhance overall departmental effectiveness, team morale, and professionalism within a multicultural museum environment. Provides overall leadership to floor supervisors. Coaches, mentors, and provides consistent performance feedback and cross-training opportunities. Manages new hire selection and training. Oversees security officer training, including customer service, state-mandated training, fire guard, and other operational training as required. Takes appropriate corrective action to improve performance. Fosters good employee and union relationships through positive initiatives, constant performance reviews, and recognition of good work. Works collaboratively with a diverse and multicultural community. Oversees and manages scheduling systems and processes for all security personnel, including daily deployment sheets, overtime allocation, and management. Ensures that policies and procedures are communicated and consistently applied. Coordinates and collaborates with Building Operations, Exhibitions, Visitor Services, Membership, and all other Museum departments. Maintains open lines of communication with all direct reports and other department heads to ensure good day–to-day situational awareness and effectiveness. Coordinates emergency preparedness and training, in collaboration with the director of Security. Assists in training security staff on incident command structure and related response protocols. Assumes role of incident commander in absence of director of Security. Forecasts budget, specifically in the areas of standard and overtime staffing needs. Develops strategic staffing plan based on exhibitions, public programs, and other events as identified. Manages contract staff, including contract negotiations. Participates in work groups/task force teams, as assigned, to address concerns or implement new processes. Oversees departmental and emergency response in the absence of the director of Security. Reports to Director, Security.
Requirements: Bachelor’s degree and eight to 10 years experience in security operations within a private or cultural institution. Certifications in CPP, EAP, and FSD preferred. Advanced knowledge and working experience with people management and security technical systems. Familiar with collective bargaining unit and contract, including grievance and conflict resolution processes. Demonstrated success in team building and collaboration across departments. Excellent interpersonal skills, both verbal and nonverbal, including the ability to provide leadership and facilitate team meetings. Ability to exercise strong judgment and decision-making in day-to-day operational issues. Knowledge and practice in developing and implementing security and emergency response training. Experience responding to unforeseen emergencies, identifying future risks, and providing counter strategies. Exceptional communication skills. Ability to effectively prepare reports and make recommendations based on analysis and assessment.
Content Marketing Manager | Retail
Identifies key narratives to drive retail sales throughout the year in online and offline communications channels; consults with product buying team on what will be brought into the stores; conducts research on products and designers to find compelling stories; and develops e-mail, blog, and advertising copy that brings these stories to life. Produces descriptive product “sell” copy for Web, catalog, and in-store signage. Writes succinct and compelling promotional signage copy. Develops, edits, and proofreads copy for grammar, style, organization, and consistency. Co-authors annual content calendar and helps sell-through to channel owners (Web and store). Develops and executes social media strategy to engage readers and pull new users into MoMAStore.org. Collaborates with Museum’s Marketing and Communications team to ensure that retail communication is synced with that of the greater institution. Works with visual design team to enhance the in-store shopping experience through product copy and signage. Reports to Director, Marketing and Communications, Retail.
Requirements: Bachelor’s degree and two or more years experience copywriting consumer-facing materials, ideally in a retail environment, or equivalent. Proven record of developing and executing content plans for a wide range of online and offline materials. Basic computer skills: MS Office, Google Docs. Must be flexible and capable of thriving in a high-energy and fast-paced environment. Must be extremely well organized, attentive to detail, and knowledgeable about design and best practices in retail. Resourceful, solution-oriented, capable of thinking and working independently, and with excellent communication and technical skills.
Curatorial Assistant | Drawings and Prints
Assists department’s senior curators with acquisitions, collections records, bibliographic and biographical records and files, research for exhibitions and publications, departmental committees, loans, and general curatorial inquiries. Performs work in relation to care of the collection and expedites arrangements for custodial, registration, and preparation work as required in the maintenance of the collection in gallery, study, and storage areas. Conducts daily collection gallery inspections and assists with follow-up arrangements in the event of damage, deterioration, etc. Provides research on subjects such as artists, periods, styles, etc., on specific works, on locations of works, on photograph sources, etc. Assists in arranging loans, catalogue preparation, and preparation of checklists. Coordinates and schedules work to be done, both within the Museum and without, in such areas as conservation, photography, public information, matting and framing, construction, lighting, etc. Assists with the preparation and installation of wall labels. Conducts daily inspection of the works on view in temporary exhibitions and assists with necessary follow-up arrangements. Answers inquiries and conducts some gallery tours as necessary for visitors, etc. Researches and catalogs the Museum collection and archives under senior staff supervision and answers related inquiries from the public and scholars. Assists in the operation of departmental study centers. Reports to senior curatorial titles.
Requirements: Master’s degree in art history strongly preferred, with a particular expertise/exposure to art from the postwar period through today. Prior curatorial experience preferred. Superior research and writing skills. Fluency in a foreign language, preferably German or French (both verbal and in written) required. Strong organizational skills and attention to detail. Working knowledge of MS Word, Excel, and other standard office procedures and equipment.
Curatorial Assistant | Media and Performance Art
Assists department’s senior curatorial staff in all areas of their responsibilities such as acquisitions, collection records, bibliographic and biographical files, research for exhibitions and publications, departmental committees, loans, and general curatorial inquiries. Performs work in relation to the care of the collection and arranges for custodial, registration, and preparation work as required in the maintenance of the collection in gallery, study, and storage areas. Performs research for exhibitions including research on artists, periods, topics, styles, on specific works, on locations of works, on photograph sources, etc. Assists with arranging loans, catalogue preparation, and preparation of checklists. Coordinates and schedules work to be done within the Museum and without in such areas as conservation, photography, public information, matting and framing, construction, and lighting. Assists with the preparation and installation of wall labels. Conducts daily inspections of works on view in the collection gallery and in temporary exhibitions, and assists with necessary follow-up arrangements. Answers inquiries and conducts some gallery tours as necessary. Researches and catalogues the Museum’s collection and archives under senior staff supervision, and answers related inquiries from the public and scholars with regard to such information. Assists in the administration of artists' viewing program. Assists in the operation of departmental study centers. Reports to Chief Curator, Media and Performance Art.
Requirements: Bachelor’s degree in art history, master’s preferred, or a comparable academic field and relevant work experience including competence within area of departmental interest (strong interest in media and performance art, with knowledge of media conservation and developments in the digital field) is requested. Strong writing, research, and organizational skills essential, as well as attention to detail. Working knowledge of MS Word, Excel, and other standard office procedures and equipment. Reading knowledge of one European language, two preferred.
Department Manager | Conservation
Monitors departmental funds and maintains associated financial records. Prepares a list of financial donors to department for annual report. Responsible for Conservation Committee meeting preparation in conjunction with the chief conservator, including all logistics for the meetings and preparation and delivery of related documents. Provides key budgetary administrative support. Oversees day-to-day financial and operational matters, closely monitoring accounts payable and receivables and processing and/or approving vouchers for the budget and separate project budgets. Coordinates information and reporting, regularly meeting with chief conservator and conservators to review expenditures and revenues, and with other key departments (Development, Finance, Exhibitions). Oversees relationships with vendors; develops contracts, monitors expenditures, and prepares revenue documentation. Oversees petty cash. Oversees all administrative functions of the department, including protocol, procedures, and records management. Works with Finance, chief conservator, and other conservation staff to develop department’s annual budget. Oversees maintenance of Conservation facilities, including conference rooms, study centers, office spaces, storage, and equipment. Maintains equipment inventory for office and programmatic use. Ensures timely supply of day-to-day office supplies for the department and effective storage of supplies. Maintains departmental personnel records and is responsible for new employee setup and maintenance of job descriptions. Works with chief conservator in writing justifications for temporary research assistants and intern descriptions. Assists with hiring support staff when appropriate. Advises chief curator of performance issues either from direct observance or reports from conservators. Assists in training and orientation of new staff, including interns and fellows, with regard to Museum and departmental policy and procedures. Disseminates information regarding new policies and procedures to departmental staff. With chief conservator, sets department policies. Assists chief conservator in all areas, including general inquiries and correspondence. Acts as researcher and project manager as required by chief conservator. Accompanies and/or acts as chief conservator’s delegate in administrative meetings. Attends to special requests from committee members, artists, scholars, and trustees. Reports to Chief Conservator, Conservation.
Requirements: Bachelor’s degree, preferably in business or arts administration, and five or more years relevant experience in museum or gallery administration or equivalent. Strong written and interpersonal skills. High level of diplomacy, accountability, judgment, and confidentiality. Strong attention to detail. Ability to act confidentially and provide effective communication in dealing with Conservation Committee members and donors. Background in history of modern art desirable. Management and accounting skills and supervisory experience. Demonstrated project management and problem-solving skills. Strong understanding of both macro and micro views of budget management. Strong Excel skills and experience with PeopleSoft. Skilled at process development and analysis of systems.
Developer | Digital Media
Requirements: Bachelor’s degree and a minimum of two years of Ruby on Rails experience and an interest in continuing to grow and experiment. Experience and interest in pair programming and TDD is a plus. Proficiency in Rails 4, RSpec, Capybara, Chef, Ubuntu, Postgresql, HAML, SASS, and Objective-C.
Financial Analyst/Manager of Finance | Finance
In conjunction with CFO and senior manager of Finance, manages multimillion-dollar operating budget and multimillion-dollar capital budget. Prepares annual budget and co-authors reports to the Internal Planning Committee, Trustee Finance Committee, and Board of Trustees. Undertakes detailed monthly analysis of financial performance in revenue and expense areas. Updates and manages multiyear financial models to assist in strategic planning. Collaborates with senior Museum management and all Museum departments on a variety of financial matters. Leads quarterly meetings with a subset of departments, lending financial and strategic expertise and helping to review expenditures and revenue goals. Acts as a leader for teaching and training and helping individual departments understand their financial profile in the context of overall Museum operations. Fosters communication and working relationships across departments in support of the Museum’s mission. Generates and supports special projects and strategic decisions. Using a Museum-wide perspective, creates relevant analyses and financial models in support of various special projects. Works proactively to improve the operating and financial performance of the Museum, rethinking existing strategies, processes, or structures when necessary. Collaborates with CFO and senior manager on financial models, variance analysis, multiyear scenario planning, and general strategic and financial questions relating to Museum’s upcoming building project. Reports to Chief Financial Officer.
Requirements: Bachelor’s degree, with a G.P.A over 3.5 preferred, and two to three years professional experience, ideally in banking, strategy consulting, or other field providing similar experience. Deep knowledge of and proficiency with analytics, writing, and presentation programs (e.g., Excel, Word, PowerPoint, Salesforce, Google Docs/Analytics, Tableau, R, Python). Ability to carry out error-free analysis. Experience or interest in strategic planning. Strong communication skills. Enjoyment of teamwork. Experience with business writing and presentation. Ability to break down complex concepts (particularly financial) into layman’s terms, both verbally and in writing, extremely helpful. Working knowledge of basic accounting rules helpful. Interest in art and the Museum’s mission. Note: Determination of final title dependent on credentials of candidate.
Interactive Designer | Digital Media
Requirements: Bachelor’s or master’s degree in design and three or more years experience, with a fantastic portfolio of projects, or equivalent. Must be a multifaceted designer capable of abstract and conceptual thinking, with expertise in both user experience and visual design, and an excellent storyteller and natural collaborator.
Membership Sales Assistant | Membership and Visitor Services
Creates a highly positive experience for Museum visitors that is conducive to membership conversion. Daily tasks include referring and selling memberships, assisting members with guest and admission tickets, providing membership and Museum information, and crowd maintenance inside and outside of the Museum.
Requirements: Bachelor's degree or equivalent, proficiency with computers/Windows, exceptional customer service skills, customer service experience, and passion for the visual arts. Previous museum experience and foreign language skills strongly preferred. Must be available to work weekends.
Sales Associate | MoMA Design and Bookstore
Answers inquiries and assists customers in making selections. Stocks and restocks sales fixtures. Straightens and dusts merchandise and fixtures. Assists in physical inventories. Opens and closes cash registers and is held accountable for any discrepancies noted by manager. Reports to Store Manager.
Requirements: High school diploma or equivalent. Some sales experience. Excellent customer service skills. An interest in good design, books, art, and architecture. Ability to work afternoon and weekend hours.
Site Merchandising Manager | Retail
Maximizes productivity of traffic driven by marketing, with focus on conversion, basket size, and AOV. Oversees and develops overall site editorial and merchandising calendar and coordinates online execution of key seasonal themes and product stories. Optimizes site performance through effective use of site and product analytics, categorization, seasonal collections, on-site search, product recommendations, A/B testing, and other digital merchandising tools. Manages effective online product presentation and information specific to category (views, comparisons, etc.) and drives a consistent visual representation of the brand across the website. Develops and implements the home page strategy and determines space allocation across categories based on sales and margin. Plans and executes new product launches and conducts QA testing and works with merchants to ensure new products are depicted accurately. Identifies "online-only" product opportunities and communicates to buying and planning teams. Partners with buying and online marketing teams to synergize messaging, identify feature products, and optimize results. Works with key team members, buyers, and vendors to ensure product copy is correct and complete. Gathers and organizes new product information from buyers and assistant buyers. Identifies photography needs and ensures appropriate photography representation. Performs market analysis, audits competitive websites, and analyzes sales trends to keep abreast of current trends and best practices in product and e-commerce technology. Reports to Assistant Director, E-Commerce.
Requirements: Bachelor’s degree and three to five years of prior experience working with buying, technology, and inventory-planning organizations while managing merchandise for an online retailer. Deep understanding of customers’ online shopping habits. Well-organized and detail-oriented with proven analytical and planning skills. Exceptional communication and presentation skills and proven ability to build consensus and work effectively within cross-departmental teams. Well versed in technology and current trends in online retailing. Experience with IBM Websphere a plus.
Video Producer | Digital Media
Responsible for detailing and executing MoMA’s content strategy for video and producing content to build and engage audiences. Oversees the production and distribution of high-quality video for exhibitions and the collection, and informal behind-the-scenes clips for social channels. Establishes and collaborates with a small commissioning board to determine editorial vision, audience development goals, and scope and rhythm of an annual program of video, working within budget. Works with curators, conservators, educators, and other staff to create compelling video content (both original content and content adapted from existing footage) for a range of audiences. Coordinates live-streaming of events, performances, and symposia, and oversees the selection, circulation, and reuse of short extracts. Coordinates with the Digital Planning and Innovation (DPI) group to evaluate new collaboration and distribution opportunities. Works with the marketing and social media team to determine the most effective social distribution strategies and acts as the editor of MoMA’s video channels, including YouTube. Communicates regularly with stakeholders and collaborators so that priorities and progress are widely understood. Works as part of an informal design network within MoMA, collaborating with peers from Audio Visual, Advertising and Graphic Design, Interpretation, and Exhibition Design and Production departments. Ensures that Associate Director, Digital Media; Senior Creative Director, Advertising and Graphics Design; and Director, Audio Visual are involved in creative direction and brand implementation. Works with Imaging and Visual Resources, General Counsel, and Archives to develop digital asset management procedures and systems. Actively researches user-generated content and new and popular formats, and enables creative reuse of assets by developing and maintaining standards, tools and templates, and fair-use guidance. Identifies new talent to build a roster of filmmakers, video production companies, and image producers to keep MoMA at the forefront of digital in museums. Establishes and manages an annual program of film fellows to produce informal short-form content for use on social media and e-mail channels. Reports to Associate Director, Digital Media.
Requirements: Bachelor’s or master’s degree in film or another creative discipline and three or more years experience producing a variety of short-form video content or equivalent. Proven editorial, creative, and technical flair in the production of short-form video, from scriptwriting/storyboarding to editing. Expert understanding of the competitive landscape, audience trends, social media, and other distribution channels. Excellent planning, project management, and communication skills, with proven experience in managing concurrent projects and ability to work proactively, collaboratively, and effectively under pressure with a wide variety of Museum staff and outside partners. Interest and knowledge of art preferred. While the person should have training and experience as a generalist filmmaker, this is a producer role and encompasses commissioning, production, distribution, and reuse.
Visitor Assistant (part-time, Film desk) | Visitor Services
Creates a highly positive experience for Museum visitors at the Film desk that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. Daily tasks include film and event ticket sales, membership sales, guest list check-in, crowd control, responding to e-mails, and providing general information to visitors.
Requirements: Bachelor's degree or equivalent, proficiency with computers/Windows, exceptional customer service skills, customer service experience, and passion for the visual arts and film. Previous museum experience and foreign language skills strongly preferred. Must be available to work during evenings and weekends.
Visitor Assistant (temporary, multiple positions) | Membership & Visitor Services
Creates a highly positive experience for Museum visitors that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. Daily tasks include administering and distributing timed tickets, providing information about the Museum and its collection and exhibitions, referring and selling memberships, scanning tickets and passes, and maintaining crowds inside and outside of the Museum and by special exhibition galleries. Support the lobby management team in all operational aspects of serving visitors in the Museum’s various public spaces. Assists with customer service issues, diffuses difficult situations, and discusses service levels with visitors who make inquiries, comments, and suggestions. Temp assignments last from late September to early December or early February.
Requirements: Bachelor's degree or equivalent, proficiency with computers/Windows, exceptional customer service skills, customer service experience, passion for the visual arts. Previous museum experience and foreign language skills strongly preferred. Must be fully available to work during weekends, holiday periods, and the entire duration of the temp assignment.
MoMA Jobs application guidelines
If you would like to submit your resume and cover letter for consideration, please choose one of the following options:
By e-mail: email@example.com (most preferred option)
By fax: (212) 333-1107
By mail: The Museum of Modern Art
The Department of Human Resources
11 West 53 Street
New York, NY 10019
Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at The Museum of Modern Art.
The Museum of Modern Art is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.
Current Available Positions at MoMA PS1
MoMA PS1 is one of the oldest and largest non-profit contemporary art institutes in the United States; an exhibition space rather than a collecting museum, it serves as a catalyst and an advocate for new ideas, discourses, and trends in contemporary art.
Director of Visitor Services
This position serves as MoMA PS1’s primary liaison with the public. We are seeking a strong leader with a confident public presence. Specific responsibilities include: oversees long-term Visitor Services departmental policies, projects, and goals. Leads and supports the Visitor Services department of full- and part-time Visitor Services managers, coordinator, and assistant and associate staff. Manages the hiring, training, and evaluation of Visitor Services staff, interns, and volunteers. Oversees all VS personnel-related issues, including staff scheduling, staff assignments, internal communication, conduct, discipline, assessments, and staff training programs. Ensures that all VS staff maintain excellent visitor service standards and adhere to policies, systems, and procedures. Oversees the development and coordination of all job-specific training and ongoing education programs for the VS staff, including incorporating appropriate background material in coordination with curatorial staff. Provides lead project management, budget management, production, and front-of-house planning for Warm Up summer music series in coordination with Warm Up coordinator. Works with the chief operating officer to implement and conduct periodic reviews of all security and emergency procedures. Develops and maintains department and program budgets as directed by COO. Prepares annual admissions projections and statistical reports using relevant budget and admissions data. Assembles and analyzes relevant data and prepares and deliver reports detailing VS activities to the COO and senior staff. Implements and tracks effectiveness of marketing/partner promotions in coordination with the communications director. Oversees cash management for admissions and event ticketing process. Oversees Visitor Services managers in creating and implementing group sales packages and incentives to increase visitation. Manages switchboard and website content in coordination with Communications department and Visitor Services managers. Oversees Visitor Services coordinator in managing internship program and organization and administration of the volunteer program. Provides support in planning and execution of special events at MoMA PS1. Manages and troubleshoots all interior and exterior crowd control activities; ensures all stanchions, crowd control barriers, and signage are properly placed. Collaborates with communications director to develop brochures, public calendars, and other information and promotional materials. Handles visitor concerns, comments, and complaints that cannot be settled at the supervisory level, including managing and responding to patrons’ complaints regarding any ticket or admissions issues. Attends and supports public programs and events.
REPORTS TO: Chief Operating Officer
REQUIREMENTS: Expertise in customer service principles, practices, and procedures; emphasis on arts/culture audiences preferred. Ability to work in a fast-paced environment and handle multiple tasks at once. Demonstrated flexibility in light of shifting demands and priorities. Team player with ability to establish and maintain effective working relationships with staff and members of the public, exercising tact and diplomacy at all times. Ability to take initiative and be solutions-driven. Proven ability to train, supervise, evaluate, and motivate staff and volunteers. Bachelor’s degree and five to seven years experience in a managerial capacity in visitor services–related work. Consistent weekend availability; flexible hours may be necessary during peak seasons and during evenings. Strong computer skills with the ability to master the basic knowledge of Altru ticketing system (both “front-end” and “back-end” features) and all kiosk admissions equipment, including minor troubleshooting. A knowledge of contemporary art is desirable but not required.
Manager, Finance and Administration
The position is responsible for the day-to-day management of finance, benefits, and office/HR administration at MoMA PS1. This includes planning, organizing, and directing a significant portion of MoMA PS1’s administrative support functions and serving as liaison for senior staff to ensure that all areas of responsibility support MoMA PS1’s policies, programs, objectives, and goals. Specific responsibilities include: In conjunction with the director and COO, manages multi-million-dollar operating budget. Helps prepare annual budget for approval by the Trustee Finance Committee and Board of Trustees. Undertakes detailed monthly analysis of financial performance in revenue and expense areas, including building, monitoring, and reconciling exhibition budgets. Updates and manages multiyear financial models to assist in strategic planning. Oversees day-to-day management of human resources and benefits, assisting in employee relations activities and initiatives, biweekly payroll process, new hire paperwork/verification, Health Benefits/COBRA application administration, and 403b/pension reporting and administration. Oversees and directs the activities of the staff accountant, helping as needed with managing A/P and A/R, preparing and posting journal entries, reconciling balance sheet and cash, filing sales tax monthly, and working with outside auditors on the annual audit. Provides leadership for a variety of critical administrative support functions and serves as point of contact for New York City reporting through the Department of Cultural Affairs. Plays a key role on MoMA PS1’s annual summer Warm Up team, including financial strategy, planning, preparation and paperwork, payment tracking, and admission oversight. Generates and supports special projects and strategic decisions. Using a Museum-wide perspective, creates relevant analyses and financial models in support of various special projects. Works proactively to improve the operating and financial performance of the Museum, rethinking existing strategies, processes, or structures when necessary. Supervises Staff Accountant.
REPORTS TO: Chief Operating Officer
REQUIREMENTS: Bachelor’s degree, with a G.P.A over 3.5 preferred, and two to three years of professional experience, ideally in banking, strategy consulting, nonprofit, museum, or other field providing similar experience. Proficiency in Excel, PowerPoint, Word, accounting software (e.g. Peoplesoft), and Google Docs preferred. Ability to carry out error-free analysis. Experience or interest in strategic planning. Strong communication skills and enjoyment of teamwork. Experience with business writing, especially the ability to break down complex concepts (particularly financial) into layman’s terms. Working knowledge of basic accounting rules helpful. Candidates should also have an interest in art and the Museum’s mission.
HOW TO APPLY: Please send your résumé and cover letter to firstname.lastname@example.org and include the position title in the subject line. No phone calls please. For more information about MoMA PS1 please visit MoMAps1.org.
Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the position.
MoMA PS1 is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.