<h1 class="page">TICKET REPRINT</h1> <form action="/visit/calendar/tickets/reprint" method="post"> <div id="type-heading"> <div class="toggle float"> <a href="/visit/calendar/tickets" class="">Admission Tickets</a> <a href="/visit/calendar/tickets/events" class="">Event Tickets</a> <a href="/visit/calendar/filters/3">Film Tickets</a> <br class="clear" /> </div> <div class="faq float-left"><a rel="metabox" href="#tickets-faq">Tickets FAQ</a></div> <a href="/visit/calendar/tickets/cart/" class="cart">Your cart</a> <br class="clear" /> </div> <div id="tickets-faq"> <strong>Tickets FAQ</strong><br /><br /> <dl> <dt>Q: I submitted an order, but did not receive a confirmation e-mail. What does this mean?</dt> <dd>A: If you did not receive a confirmation e-mail, your order was not processed, and you were not charged for the tickets. It is possible that your order was in the queue when the time-slot sold out. Please try purchasing tickets for a different time or date.</dd> <dt>Q: I would like to refund my order. Is this possible?</dt> <dd>A: MoMA refunds unused tickets. To request a refund, e-mail <a href="mailto:onlinetickethelp@moma.org">onlinetickethelp@moma.org</a>. Please include the reason for the return. Please note that refunds can take three to ten business days to appear on your credit card statement.</dd> <dt>Q: The online ticketing system freezes (locks-up). I’ve hit the Submit button, but nothing happens. What should I do?</dt> <dd>A: The most common problems people have with our ticketing system are: <ul> <li>Typing spaces or dashes in the phone number fields</li> <li>Including spaces or dashes in the credit card number field</li> <li>Using the Safari browser</li> <li>Entering a foreign postal code in the U.S. zip code field</li> <li>Entering a U.S. zip code in the postal code field (for countries other than the U.S.)</li> <li>If you correct these errors and are still having problems, please e-mail <a href="mailto:onlinetickethelp@moma.org">onlinetickethelp@moma.org</a>. Include the exact error message you received or attach a screen-shot of the message in your e-mail.</li> </ul> </dd> <dt>Q: I bought tickets for the wrong date. Can I change them to a different date?</dt> <dd>A: It is not possible to change the date on your tickets. If you would like a refund of your order, e-mail <a href="mailto:onlinetickethelp@moma.org">onlinetickethelp@moma.org</a>. Please note that refunds can take three to ten business days to appear on your credit card statement.</dd> <!--<dt>Q: I am a Corporate Member employee and would like to reserve tickets online. Do I have to pay full price for tickets to the <i>Matisse: Radical Invention, 1913&ndash;1917</i> exhibition?</dt> <dd>A: Corporate Membership does not guarantee timed entry to this special exhibition. Visit the <a href="/support/support_the_museum/corporate_membership/corporate_employee_benefits">Corporate Membership employee benefits page</a> for information on priority access. If you would like to reserve tickets in advance using the MoMA website, you will have to pay the full price for general admission tickets.</dd> <dt>Q: Does my <i>Matisse: Radical Invention, 1913&ndash;1917</i> ticket include admission to the other galleries?</dt> <dd>A: Yes. Your timed <i>Matisse: Radical Invention, 1913&ndash;1917</i> ticket includes general admission and any films showing on the day of your visit. To learn what films are scheduled for that day, please visit our <a href="/visit/calendar">online calendar</a>. Film tickets are subject to availability and may be obtained for same-day screenings at no charge by presenting your Museum membership card or your Museum admission ticket stub at the information desk or at film desk.</dd>--> <dt>Q: I am unable to print my tickets. What do I do?</dt> <dd>A: You may use our <a href="/visit/calendar/tickets/reprint">ticket reprint</a> function to reprint you tickets. Or, you may pick them up at the information desk on the day of your visit. (http://moma.org/visit/calendar/tickets/reprint)</dd> <dt>Q:  Whom do I contact if I have other technical difficulties purchasing tickets?</dt> <dd> A:  If you have encountered a problem not covered in this FAQ, please e-mail onlinetickethelp@moma.org. Please state the issue you had trying to purchase tickets. Specify if it was an Event and/or Admission Ticket(s).</dd> </dl> </div> <div id="main" > <div class="column-bc" id="checkout"> <h3 class="section">Ticket Reprint</h3> <div class="top box"> <p>Please fill out the information below and click Submit. Make sure to use the e-mail you used when purchasing your tickets. Your confirmation number can be found on your receipt.</p> <br class="clear" /> <ol> <li> <label for="email" ><span class="required">*</span> E-mail</label> <input id="email" name="email" size="40" type="text" /> </li> <li> <label for="confirm" ><span class="required">*</span> Confirmation Number</label> <input id="confirm" name="confirm" size="40" type="text" /> </li> </ol> <div class="controls"> <input class="submit JS_OneTimeSubmit" name="submit" src="/images/common/submit.png?1481297306" type="image" /> <div class="onetimesubmit-status">Please wait...</div> <br class="clear" /> </div> </div> </div> <br class="clear"/> </div> </form>