The Future of Self-Service Banking
Matteo Signorini (Italian, born 1973),
Pascal Soboll (German, born 1974),
Martin Frey (German, born 1978),
Robin Bigio (Italian, born 1982),
Alexander Grots (German, born 1970),
Vicky Arndt (German, born 1974), and
Judith Hufnagel (German, born 1977)
of IDEO (USA, est. 1991)
Beatriz Lara (Spanish, born 1962),
Jesús Alejano (Spanish, born 1970),
Elena Alfaro (Spanish, born 1975),
Pascual de Juan (Spanish, born 1967),
Jorge Rodriguez Palomar (Spanish,
born 1970), Andrés Retortillo (Spanish,
born 1961), and Julio Pérez (Spanish,
born 1969)
of BBVA (Spain, est. 1999)
2010
ABS, polycarbonate, steel, and custom
and Windows Presentation Foundation
software
8' 2 3/8" x 59 1/8" x 47 3/16"
(250 x 150 x 120 cm)
NCR, USA, and
Fujitsu, Japan
Automated teller machines, or ATMs,
first introduced almost 50 years
ago, now offer a wide range of banking
transactions but are still very limited
in terms of interface design. Among
the attempts to improve communication
between people and banking machines,
IDEO and BBVA’s project combines
a new interface that stresses clarity
with a physical ATM design that stresses
privacy. Users stand behind an opaque
panel when using the machine, preventing
those waiting in line from seeing the
screen during transactions. Instead
of text prompts, the interface uses a
virtual banker, and user-friendly options
include a choice of which denominations
cash will be dispensed in.
Category: Objects
Tags: Interfaces / Communications
